About Support

     

    The support we offer is probably THE BEST of any software company and the contract ensures our prompt attention at all times to rectify any fault whether your hardware has failed or in the VERY unlikely event our own software.

    If the hardware has failed then you will need the software and your last data backup reloaded. (We always try to install automatic backups)

    The contract does not normally cover your hardware however we can also do this at a small extra charge thereby ensuring you COMPLETE peace of mind.

    The above will happen VERY quickly after your problem has been notified to us. We NEVER clock watch and we dedicate as much time as necessary to get the job done and we do NOT have ANY hidden charges!

    We are software developers and are NOT in the insurance business.!! We want to provide you with additional services so in the event of not NEEDING the support you will not feel it was wasted money...

    Heres what we do..!!

    Your business is constantly changing and as such your software needs will alter to meet the changing market. At our discretion we will complete a number of software changes for you Free of charge..

    This makes our support truly remarkable in our industry. Very often companies charge a low cost for the initial program then once you have purchased will charge a high cost for simple changes because you then HAVE NO CHOICE.

    We put a different perspective on it as we want to give good value and service for ever to you OUR VERY VALUED CUSTOMER.

    Are you concerned about employing a fairly small company and worried whether they may (or may not) be there in the future to support you.

    That need not be a worry to you as we are part of a Consortium (SDC) of very professional developers which means we can give far better support than any large company.

    Small companies always give better support than large ones but through the SDC we also ensure your future software development and of course your investment you have made in our software.

    Please take a look at the Software Developers Consortium (SDC) web-site.

Telephone 0118 926 7252 or Use Form